Refund Policy

1. Eligibility for Refund

Refunds are available for products or services that do not meet the agreed specifications, are defective, or were not delivered as promised. To request a refund, you must contact us within 30 days of the purchase.

2. Refund Process

To request a refund:

• Send an email to info@dreamgenlabs.com with your order details.
• Include a description of the issue or reason for the refund.
• Our team will review your request and respond within 5 business days.

3. Refund Method

Approved refunds will be issued using the original payment method whenever possible. Please note that it may take up to 7 business days for the refund to appear in your account depending on your bank or payment provider.

4. Non-Refundable Items

Certain services, digital products, or customized solutions may not be eligible for a refund. This includes:

• Completed projects delivered according to agreed specifications
• Digital products that have been downloaded or accessed
• Consulting or advisory services already provided

5. Contact Us

If you have any questions regarding our refund policy, please contact us at info@dreamgenlabs.com.